Welcome to Fana Dress Shop, operated under TechnoRaft Pvt Ltd. Your satisfaction is very important to us. This Refund & Return Policy outlines the terms under which returns, exchanges, and refunds are processed for purchases made on our website.
1. Eligibility for Returns
Returns are accepted under the following conditions:
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Items must be unused, unwashed, and returned in their original condition with tags attached.
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Return requests must be made within 7 days of receiving the product.
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The item must be in its original packaging.
Non-returnable items include:
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Final sale or clearance items
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Innerwear, accessories, and customized products
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Items damaged by the customer or used improperly
2. Return Process
To initiate a return:
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Email us at info@technocraft.store with your order number and reason for return.
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We will provide instructions for return shipping.
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Once the item is received and inspected, you’ll be notified of approval or rejection.
Please Note: Customers are responsible for return shipping unless the item is incorrect or damaged upon arrival.
3. Refund Process
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If approved, refunds are processed to the original method of payment within 7-10 business days.
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For Cash on Delivery (COD) orders, refunds may be provided via store credit or direct bank transfer.
4. Exchanges
Exchanges are available for:
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Size issues
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Damaged or defective products
Requests must be submitted within 7 days of receiving the item. Replacements will be sent after the original item is received and inspected.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery. We will arrange a free replacement or refund after verification.
6. Contact Us
For any issues related to returns, refunds, or exchanges, please contact:
Fana Dress Shop
Operated under TechnoRaft Pvt Ltd
Email: info@technocraft.store
Phone: +91 7208108987